Incident Management & Reporting
Incident Management
When to report an incident
In clinical practice, issues can happen. Reporting them helps strengthen safety, transparency, and responsible care across the cosmetic injectables industry.
Note: Product-related issues should be reported directly to the relevant pharmaceutical company through their complaints process.
Unexpected treatment outcomes
Outcomes that differ from the expected clinical result following treatment, requiring review, documentation, or follow-up care.
Patient complaints or dissatisfaction
Situations where a patient expresses concern or dissatisfaction with their treatment, care, or outcome.
Near-misses or procedural concerns
Events where a potential error or issue was identified before causing harm to the patient.
Adverse events or suspected complications
Clinical complications or unexpected reactions following treatment that may require medical assessment or intervention.
Any situation that may require professional review
Any circumstance where clinical judgment suggests the event should be documented, reviewed, or discussed.
How nursable can support you
Built by nurses to simplify and support every step of your aesthetics journey.
Business & Regulatory Guidance
Support navigating professional and regulatory matters, including:
- AHPRA notifications and investigations
- TGA compliance concerns
- Professional indemnity questions
- Practice management challenges
- Documentation and record-keeping guidance
Patient Complaint Management
Guidance for handling difficult patient situations, including:
- Managing patient dissatisfaction
- Communication strategies for challenging conversations
- Documentation best practices
- Resolution pathways and de-escalation techniques
- Maintaining professional boundaries
Clinical Issue Support
If you encounter suspected complications or adverse events related to cosmetic injectables, we can help you:
- Navigate appropriate management pathways
- Connect with relevant clinical resources
- Ensure proper documentation and reporting
Please note: Nursable does not provide emergency medical care.
Report Without Requesting Support
Submit an incident report even if you don’t need assistance. Both members and non-members can contribute.
Strengthen Industry Evidence
Your reports help build the data needed to demonstrate the safety of cosmetic injectables.
Protect the Future of Practice
Nurse-led safety data helps ensure injectables aren’t regulated like higher-risk surgical procedures.
Your Privacy Comes First
All reports are handled confidentially in accordance with Australian privacy legislation.
Secure & Confidential by Design
Your identity and patient information remain protected within the platform.
By Nurses, For Nurses
Built by practitioners to support safer practice and stronger professional advocacy.